According to the Canadian Mental Health Association, 1 in 2 Canadians will experience mental illness by the age of 40.

Online video counselling is a treatment option that offers the same benefits as in-person counselling while skipping transportation time and costs. It comes with the advantage of meeting from the privacy and comfort of your home through HIPAA-compliant video software, which offers a safe, private and confidential online meeting space.

As a result of COVID-19, online mental health counselling services are more valuable than ever. That said, it’s still a relatively new way of delivering psychotherapy! If you’d like to learn about the effectiveness of online therapy, please click here.

I began delivering counselling online for clients with stress, anxiety, and depression in 2014 – long before the pandemic began! So, I understand the uncertainty that can come when trying something new. I believe my experience and comfort as an online therapist will help put you at ease.

If you’d like to ask me about what to expect in a typical online counselling session, I invite you to contact me to set up a complimentary 15-minute phone call. Otherwise, click the link below to set up your first online appointment!

FAQs about Online Counselling

Is Online Counselling Ethical?

As a Registered Counselling Therapist Candidate and Canadian Certified Counsellor, I follow the Code of Ethics and Standards of Practice as set forth by the Nova Scotia College of Counselling Therapists (NSCCT) and the Canadian Counselling and Psychotherapy Association (CCPA). This ensures that I provide the same level of care that I would when meeting with clients in person, and that I follow additional ethical guidelines regarding confidentiality, informed consent, and security while providing online counselling services.

Please find links to the Code of Ethics and Standards of Practice below:

Who is Online Counselling Suitable For?

Please note that online therapy is suitable for those with mild to moderate mental health concerns only. If you have more severe symptoms, please get in touch to discuss meeting in person. If you are experiencing a mental health emergency, please visit your nearest emergency room, or, if you are in Canada, you may contact Crisis Services Canada toll-free at 1-833-456-4566.

Is it Possible to Meet for Sessions In Person as well as Online?

As a result of the COVID-19 pandemic, the Nova Scotia College of Counselling Therapists recommends that counsellors meet with their clients online or by phone whenever possible. I currently offer in-person therapy in downtown Halifax, Nova Scotia, however, my hours are limited to only a few sessions per week, and these spots are reserved for those who are most in need.    

Are Online Sessions Covered by My Insurance Provider or Employer?

Online counselling sessions are covered by a number of private insurance companies. If you think you are eligible to receive therapy online through your provider, be sure to check whether your insurance plan covers services provided by Canadian Certified Counsellors (CCC) through the CCPA, or Registered Counselling Therapists (RCT) through the NSCCT.

If you are an employees of GatherContent Ltd., or Acadia Drywall Ltd, you are eligible for a fixed number of online counselling therapy sessions. Please speak to your employer about setting up your first appointment.

How Will I Pay for My Sessions?

Payment for your initial consultation must be made prior to your appointment. Subsequently, counselling sessions are billed and to be paid on the same day that your session takes place. Payments are made via e-transfer (for clients within Canada) and via PayPal (for clients located outside of Canada). Receipts will be emailed to you once your payment has been received. If you have insurance coverage, receipts can be submitted to your provider for reimbursement.

How Do I Set Up Online Video Software?

Prior to our initial appointment, I will send you an invitation to download the HIPAA-compliant video software, VSee. This program requires a simple download and installation on your computer and is free to use. I ask that you make sure the program is up and running prior to our initial appointment by checking audio and video settings. On the day of our session, I will message you a few minutes before our meeting time to ensure that you’re ready to go, and at the time of our appointment, I’ll give you a call!

How Will My Confidentiality and Safety be Maximized?

As your online counsellor, I will meet with you from a quiet and private home office space as well as use a headset at all times. In order to maximize the confidentiality of our sessions, I ask that you do the same.

If your family or roommates are home at the time of your appointment, I suggest that you meet in a private room with the door closed, and turn on a fan, soft music, or another form of white noise in the background. Some of my clients choose to meet from their car parked in their driveway, or from a quiet office in their workplace.